Cancellation Policy

Orders can be cancelled before the items are shipped by contacting our customer service e-mail:

Cancellation requests MUST be sent within 24 hours of the order being placed to attempt to cancel the order. Rush-Order items are usually shipped within 24 hours so these requests must be sent in as soon as possible after placing the order.

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This includes all items that are currently in-stock, and all preorder items. If your order is cancelled by us for any reason without your request, you will NOT be charged the 10% cancellation fee.

If you are found to be using 3rd party software and/or bots to place orders on our website, or abusing order limits by creating multiple accounts, your order will be immediately cancelled and will be charged the full 10% cancellation fee.

If your order cannot be cancelled because they have already been processed and shipped, please see our "Return Policy".

100% Satisfaction Guarantee

Here at Swirl, we take great pride in our custom packs and products and we strive to provide an exceptional Pokemon Card opening experience to all collectors! That's why we have a 100% Satisfaction Guaranteed Policy on ALL Custom Packs & Mystery Boxes! If for any reason you are not satisfied with your product, we will provide a free return label and full refund upon receiving the cards back. Give our products a try today risk free!